Beware of MMT new shock
Its time to review Make My Trip experience rather than hotel experience. I booked room with breakfast and got voucher for stay without breakfast. I hardly noticed it unless hotel staff point it out at the time of breakfast. MMT team was clueless and has no backup whether I booked with or without breakfast. They keep saying if your voucher is saying without breakfast then it must be like that and we can’t change it. It was so shocking and I couldn’t show any proof that I selected with breakfast option. While booking we select options but hardly check whether such options are allocated to us or otherwise. Should we record entire transaction? Hard to say. Easy is to change your travel app.
Reply from Makemytrip
Dear Valued Customer,
We sincerely apologize for the inconvenience caused the experience sounds truly frustrating.
Could you please share your booking ID and any other relevant details such as your registered email address or mobile number? This will help us assist you more quickly and accurately.
Warm regards,
MakeMyTrip Care
