Do not order from this company
Do not order from this company. Order never arrives despite numerous lies from their so called 'customer services' dept. Buyer be aware. You have been warned.
July 12, 2024
Unprompted review
AF
Alan Finch
United Kingdom
Reviews
Review of George BLACK
Review of DFS Furniture
Appalling customer service
Appalling customer service. Delivered faulty sofa. Catalogue of failed call backs, offered a ‘repair’ of brand new sofa one month after delivery. DO NOT BUY FROM THIS COMPANY.
May 13, 2023
Reply from DFS Furniture
Good Afternoon Alan,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. Please accept our apologies if you are experiencing a problem with your furniture and the time frame it is taking to get this rectified. We do understand this must be very frustrating and we are very sorry for any inconvenience that may have been caused.
After reviewing your order we can see the relevant department is looking into this. Please be assured we will contact them further and they will be in touch as soon as possible to discuss this with you.
Kind Regards,
Simon T
DFS Central Customer Support