Howard Winik

I have just received my new phone case. Beautifully designed, constructed and presented. Fits perfectly and price fair for what is clearly a premium product.

Materials are first rate and there is an excellent range of colours and finishes.

MagSafe compatible too. Very pleased.

Ordered a bath mat. Great quality and arrived on time. Beautiful, traditional packaging. Very pleased. It’s hard to get this kind of quality and service these days. Woods is a welcome blast from the past and I would not hesitate to recommend them.

Great quality photo book. Quick delivery. Easy to prepare online. Very pleased and highly recommended.

Over two weeks now and still waiting for a response to my complaint. After writing to the CEO I received a call from Lydia whilst I was in a meeting. I tried to call back promptly, but the number would not accept incoming calls. Customer services simply tell me I have to wait. They do not appear to have a formal complaint protocol and are not prepared to give any indication of timescales etc which I find totally unacceptable.

This was my first claim in several decades as a D&G customer. They are aware that I am a disabled client, that they let me down repeatedly regarding installation and that I am out of pocket as a result.

Disgraceful service. Very disappointed.

Goods arrived late.

My old washer/dryer was replaced promptly however, the people who delivered the new machine were supposed to install the replacement and remove the original machine. However, they refused to do this and simply left the new washer/dryer unconnected. I rang Hughes Electrical, who supply goods on behalf of D&G. They arranged a further appointment the following day. Unfortunately, the second guy thought he was collecting an Amazon order and wasn’t able or prepared to do the necessary work! I now have two machines sitting in my kitchen, neither of which are operational! D&G could not offer an alternative fitting service and could only refund the £50 paid. I had to book an emergency plumber at double the cost. They know I am disabled too.

I’ve had D&G policies for around 30 years and this has been my first claim. In future, I won’t bother.

They were due to deliver and fit a new washer dryer and remove the old one. They arrived with the new machine, as arranged, but the men who attended were clearly not prepared or able to remove and/or install the new one. An appointment was rearranged for someone “more specialised” to do the work the following day. The second driver rang to tell me he was on his way, but thought he was collecting an Amazon return! He said he could not unplug and remove the old (freestanding) machine or install the new one. I had to arrange for a different plumber to do the work at almost double the cost. If their staff are not competent or willing to do this work, why offer this service? Very disappointing.

Engineer was on time, so pleasant and efficient.

Bought a beautiful Caithness paperweight from Lord Collectables. Arrived very quickly and was well packaged. Fair pricing. Very pleased.

Slate plant label arrived on time. Engraving is good, if a little pale and shallow. Otherwise seems quite robust. Good pricing.

I can’t speak about what it’s like to deal with the company directly, but I have just purchased my second pair of their trainers. Both pairs are light, comfortable, stylish and well made. I think some of the comments regarding sustainability are a bit unfair. Most other trainers are made in countries such as Vietnam or China to reduce labour costs, so shipping is necessary. Ecoalf do try hard to use more environmentally-friendly materials which is no bad thing. They are durable too, so I have no complaints.

I’ve dealt with the company for many years. The quality of their products is very good and staff are helpful and responsive. I have a lot of their products and have had few problems.

Plant arrived within the stated timescale, although I would not describe this as an ‘express’ service. It was quite well packaged and, whilst it is currently very small (expected), it looks to be good quality. I will have to wait a few weeks to see how it thrives. Staff respond quickly to email queries, although there is no telephone number for customer service. All this said, at this point in time, I am happy to recommend them.

Beautiful, detailed, high quality, cast metal sculptures. Helpful staff a prompt delivery. My purchase arrived well-packed and as described. Pricing is very fair too. Great company. Highly recommended.

Quick, responsive service. Helpful staff who reply to queries quickly. Fair prices and an ethical approach to selling art. This is an excellent company and I would not hesitate to buy through them again.

First time I have dealt with them. Delighted with the service. Quick delivery, excellent packaging, goods as described. Lovely staff too. Highly recommended.

My order on Saturday, 4th January, didn’t arrive. The food cost was credited, promptly, via the app, but customer services flatly refused to return the delivery and service charges. Again and again, they claimed that this was company ‘policy’ and they had ‘exhausted’ their options to respond.

After some 30 contacts over 3 days, including writing to the Just Eat CEO, another member of staff was delegated to respond and, albeit very belatedly, refunded the amount due.

Although claiming to act for ‘senior leadership’, she said she was unable to offer any goodwill gesture for Just Eat’s disgraceful lack of customer service and the considerable time I had wasted pursuing the matter. Indeed, even at this very late stage, I felt that their response was grudging and there was barely any sense of responsibility on the company’s part. She accepted that my complaint could have been handled better but would not offer a word of apology.

The amount involved was not large, but, as a matter of law and principle, Just Eat simply cannot expect their customers to pay for service they don’t receive (this was a clear breach of contract). Their staff need to be properly trained. The mantra they spout is consistently aimed at fobbing customers off and, from my experience, it is almost impossible to escalate a complaint to someone who can actually do something. I appreciate that mistakes can and do happen, but to suggest that the customer should pay for Just Eat’s failures and to repeat that view many times speaks volumes about the company and its poor commitment to customer service.

Having been a loyal and regular customer of Just Eat, I am simply appalled at their cavalier attitude. I have deleted the app and will take my business elsewhere. I have also reported them to Trading Standards. Maybe they will have more success than me, a mere customer, in getting the message across that their company policies do not override the law and that it should not take an almost endless stream of contacts to get them to fully refund a failed order.

What a lovely company to deal with! The staff couldn’t have done more to ensure I got the part I needed for my bathroom quickly. Good price too.

It’s nice to deal with people who really care and go that extra mile.

Great quality and value. A slight difficulty with my delivery choice was quickly sorted. Nice, helpful staff.

This is such a great idea! I saw their adverts on Instagram and have just received my first box of bamboo rolls. The paper is very soft and it’s great to know that something so simple - and necessary - is helping the environment too.

My order arrived quickly, with great packaging - none of the squashed rolls you tend to get from the supermarket shelves. I love the fancy wrappings too. Who would have thought that the humble loo roll could lift your bathroom decor so effectively?!

I had been a bit concerned that the double length would mean a bulkier and overly chunky product, but the overall dimensions are similar to regular toilet paper and the rolls easily fit standard holders.

All-in-all a brilliant concept that ticks all the boxes, looks good and is kind to individual users and also the world we live in.