Laura Swan

United States

Reviews

Review of Milou

Rated 1 out of 5 stars

STAY AWAY

STAY AWAY! Terrible customer service and acted like I was so rude to ask for an exchange when I was unhappy with order. There are a ton of other websites on instagram that sell the same stuff and will take care of their customers. I think this site might be a fraud and will probably not be around long. They are associated with MIDAS CO of the UK and will not honor their exchange policy. I think MIDAS is also a FRAUD!! Will Deane is too. They are horrible and I am upset I ever ordered from here!

May 4, 2023
Unprompted review

Review of Milou

Rated 1 out of 5 stars

STAY AWAY!!! Worst Customer Service EVER!

STAY AWAY! Terrible customer service and acted like I was so rude to ask for an exchange when I was unhappy with order. There are a ton of other websites on instagram that sell the same stuff and will take care of their customers. I think this site might be a fraud and will probably not be around long. They are associated with midas co of the UK and will not honor their exchange policy. They are horrible and I am upset I ever ordered from here!

May 4, 2023
Unprompted review

Reply from Milou

Hey Laura,

Im sorry that you haven't had the best experience, we always want what's best for our customers and we will do everything we can to make this right, that's a promise!

Please email info@themidasco and we will get this put right for you.

Kindest regards
Milou

Review of Midasco

Rated 1 out of 5 stars

STAY AWAY!!

STAY AWAY!!! Worst experience shopping online ever. Rude customer service and takes forever for even get back to you to then write you mean, incomplete answers that are no help. They don't want to honor their exchange policy and act like I am in the wrong for even ordering! STAY AWAY!!!!

May 4, 2023
Unprompted review

Reply from Midasco

Hi Laura, we believe you've purchased from a different domain to ours. and left feedback on the incorrect trust pilot.
There was a website and brand called 'the midas co' which we've had shut down as they were infringing on our trademark. Someone in another comment has said that company is now called Milou?
If you read through our reviews you will see this has happened a number of times.
If you can please check the details of the order you've purchased from and we'd appreciate if you can delete this once you confirm the information above.
Many thanks