United Kingdom
Review of Parliamentary and Health Service Ombudsman
Another toothless organisation. No investigation. Response a load of claptrap. Brushed it under the carpet. Welcome to Batshit Bonkers Britain were the poor and disabled are left to suffer injustice and the rest abuse their positions without an eyelid batted. Utterly disgusting and disgraceful. Don’t bother wasting your time.
Review of Three UK
So I followed the Three response instructions from my latest review to be told can’t help me. I waited from being no 22 in the queue. Some serious in-depth training is so desperately needed at Three mobile in relation to customer services. Great at taking your money for a non existent service but that’s about it
Reply from Three UK
Hi Andrea,
We're sorry for any confusion caused by the prior response. As we mentioned in response to your earlier review, there's a dedicated team who handle matters raised with the Ombudsman.
We appreciate your frustration, but please wait for communication from the Ombudsman relating to this, or if they've advised on a resolution that hasn't been put into action, please let them know.
We appreciate you've had a poor experience, but Trustpilot is not a platform suited to a dialogue, and multiple reviews from the same user do not have further effect on our scores.
Review of Three UK
I wrote a review recently giving a 1 star but I wish I could give minus 10 stars because even after involving the Communications Ombudsman they still didn’t adhere to the terms of the outcome. I’ve read a lot of the reviews on here and I get it, having experienced it for myself but for those considering joining Three please think long and hard about what your hard earned money means to you and what it took and how long it took to achieve that money before frittering it away on a service that is not fit for purpose and a contract you will undoubtedly struggle to terminate.
Reply from Three UK
Hey Andrea, we're sad to see this was your experience, we're more than happy to discuss this further with you, if you wish to do so you can reach us on our webchat here: https://bit.ly/3C43TKN
Review of Emhhomes
Avoid if you can. They take no accountability, ownership or responsibility for anything. Despite having a duty of care, they don’t care. They fob you off, lie and deny and don’t provide a service at all. Not one iota given for any of their tenants and they talk the talk but don’t walk the walk.
Review of Three UK
My experience of Three has felt like a huge con. Could never get past security to use my 14 cooling off period or file a complaint or even cancel my contract. When I wrote to them they confirmed my account number is not attached to my name. So they got 28 months worth of money out of me for a service that didn’t work and wasn’t fit for purpose. When I cancelled the DD they set a credit agency after me despite the contract having expired. My account ended up in credit but I struggled to retrieve my money and as a result had to involve the Communications Ombudsman. I will never use Three ever again and I do NOT recommend. It’s felt like a scam and it’s still not resolved. CO gave a deadline of 28 days and they only have 3 working days left. Save yourself a fortune, a battle and the stress and go elsewhere.
Reply from Three UK
Hi Andrea,
We're really sorry to hear this has been your experience with Three, and that you've felt that your only option was to approach the Ombudsman for support in resolving your complaint.
We appreciate that this can be a time consuming process, but a specialist complaints team will be working closely with the Ombudsman to resolve any matter raised with them. We've passed on your feedback, and we're sure you'll receive the outcome for this complaint soon.
