Krystal Hosting: Superior Live Chat Services at Your Fingertips
I've been a patron of Krystal since 2017, and I kid you not, their support team is nothing short of perfection - absolutely flawless! I'm a realist, and I don't expect life to be a bed of roses all the time; we all slip up from time to time - it's part of being human. I understand that there will be occasional hiccups, but it's how you handle those inevitable mistakes that truly counts. In my personal experience, Krystal has consistently demonstrated unparalleled excellence. Whenever I encounter a problem, their team is always swift to respond and assist, even with tasks that are beyond my technical expertise.
Take, for instance, if I needed to create a subdomain on my account, reassign a domain to a different IP address, adjust A records, modify CNAME records, or tinker with DNS settings—tasks that I candidly admit, are out of my depth. Despite my own limitations, Krystal's team has always been there to guide me through these labyrinthine procedures. Their staff are invariably patient, courteous, and always go the extra mile. The fact that they provide such immediate assistance directly from my hosting account via live chat (during business hours) at no extra cost is simply mind-blowing!
As far as I know, no other hosting company does this. And if they do, they certainly don't carry out the tasks FOR YOU. Additionally, they will NEVER call you to upsell services you never requested. Unlike Oinos (previously 1and1) and others who frequently cold call, trying to persuade you into buying services you have no interest in purchasing. If I want a service, I'll buy it at my leisure, thank you very much!
Honestly, considering the quality of service and the reasonable pricing, there's no other company that comes close to Krystal. Switch today and experience their UK-based support team, comprised entirely of well-qualified, knowledgeable professionals. I mention this because my experiences with Oinos and Godaddy have been quite the opposite. Some of their support staff seem utterly clueless about their own products and services!
I once had to manage a client account on Godaddy where I needed to create a domain redirect. I was granted team member access by my client, and when my initial attempt to set up the redirect failed, I sought assistance from their support team. They claimed to have helped me, but did the redirect work? Absolutely not! Over the next agonizing 4 to 6 weeks, my client had to make multiple calls to their support team. Each time, a different staff member would assert that the issue was resolved, but alas, the redirect remained stubbornly nonfunctional. This is merely one tale among many instances where Godaddy's support was lamentably abysmal.
Krystal, on the other hand, has proven time and again to be the best. Make the switch today - you won't regret it!
July 4, 2023
Unprompted review