Lauren Whitington

Website is fine and easy to use. Communication is poor (no email back from initial inquiry & long wait for replies). Returns process was a bit annoying. No returns label in parcel or via email so have to pay with Royal Mail (who then failed to collect) but all was sorted and I received refund after a few days (with email confirming).

Was very concerned after reading reviews but wall light arrived around given delivery date, good condition and easy to put together. Some screws weren't appropriate size but it's on the wall and works absolutely fine.