Chris

I signed up for a one-month membership on Care.com for $43.95, but I was wrongly charged $239.40 for a full year. There was no clear indication that I was committing to an annual subscription.

I noticed the overcharge immediately and requested a correction the next business day, but Care.com refused to adjust or refund the charge. Their customer service was unhelpful and dismissive, citing policies that were not made clear at the time of purchase.

This feels like a deliberate bait-and-switch tactic to trap users into expensive, non-refundable subscriptions. Based on my experience, I strongly advise others to avoid Care.com unless you want to risk unexpected charges and poor customer support.

UPDATE:

Care.com responded with a caring public reply, but privately, they stuck to their deceptive tactics, refusing a refund for a charge I never agreed to.

I’ve since filed complaints with the CFPB, FTC, and my state’s Attorney General and disputed the charge with my bank.

Their public response is damage control—the reality is deceptive billing and dismissive support. Avoid Care.com.

Scammer company, lure you in with promises of free designs, take your account information, your time and private photos and then hide services behind paywall. Avoid!

Zero customer support for basic safety questions. I bought a poco plus from this company. I have used it and now have a question on their confusing weight limit specs. I tried emailing them, Instagramming them and Facebooking them. Nothing! How can a company be this disrespectful to its customers? Avoid Osprey Packs like the plague!