Rob

After almost 2 years of this hosting usage (and being a staff member for almost all this time) I can surely define this one of the best hosting services I found. The community is amazing, helpful and friendly. The staff team (including developers aka owners) is definitely a great team made of experienced and kind people who always try their best to help every member have the best experience and support they can get. Tickets answer are the fastest i have ever seen.

I also contributed a lot to this service, including making a guide forum channel to help members to solve 95% of the problems they can get.

Banned for "no reason provided" after 1-2 months of inactivity, the team member who replied to by ticket could not find the reason and asked "what did you do to cause this?". Still no response from them after 1 week and the reply.

The service itself is not that bad but the customer support makes it definitely worse. First of all, if you have any issue they always state that it's the software fault assuming its a plugin/mod issue. Asking for help multiple times and reporting the issue with clear details did not help at all, they keep using pre-written responses or saying this is not possible.
Additionally, the Discord support server is defined "unofficial" because non-team members can answer but its still a support option linked in the website so that's not an excuse. A moderator in particular is rude towards members for no clear reason, enforces non-existent rules and takes the right to do everything they want. The rest of the moderation team is fine and friendly.
After 4 years of being in the Discord Server and at least 1 year passed in support channels helping people, 02.09.25 i have been banned by this discord server and the exaroton one too. ModBot (the moderation bot they use) dmed me saying "No Reason Provided" and I'd like to mention that I was not active in Aternos since 2 days before and in exaroton since at least 1-2 Months ago. After submitting a ticket appeal and explaining the case, the team member who replied could not find the reason and simply asked me "what did you do to cause that?". I answered already in my initial request and I anyway answered again. After 1 week no response from them.

The hosting service is basically terrible. The database refuses to update the sql added into it with the management site and keeps failing. There is no possibility to upload new files with a new deployment after creation. The support does not exist. I opened a ticket directly in the app and I still didn't get an answer. After some days I realised it has been deleted.

After all, I still have doubts on how we are supposed to know the database credentials before of uploading the code, since the db is specific for each "project" we make and there is no way to make more deployments.

Update: after a few days i created another project just to host the database and it has been disabled by Trust & Security team which I believe doesn't even exist since I still didn't get a reply to the 2 support requests I sent and the website is literally a PHP to manage tasks...

New Update: To explain how this company is unreliable, another project went down for a while and it was fine in the dashboard with no errors encountered.