German Yakubovich

United States

Reviews

Review of TruTravels

Rated 5 out of 5 stars

One of the best experiences in my life

Costa Rica is full of diverse nature, open people and dramatic landscapes! The itinerary is scheduled to a minute! Every time we did something it was new and exciting. One of the best experiences in my life hands down. Haven’t regretted a second that I booked this trip!

April 20, 2023
Unprompted review

Reply from TruTravels

Hi German, we're delighted to hear you have enjoyed your Costa Rica tour! Thank you for taking the time to write a review. We hope to see you again soon on our other tour destinations! 🌴😊

Review of ExploreTrip

Rated 1 out of 5 stars

If I could give a negative rating I…

If I could give a negative rating I would. Customer Support is rude and unprofessional. Long wait times to talk to a representative. My reservation was canceled and no one from this disorganization managed to inform me. Their website still shows my flight is confirmed.

April 3, 2023
Unprompted review

Reply from ExploreTrip

Dear Customer,

Thank you for taking time out of your busy schedule to write to us and express your grievances on how our service does not meet your expectations.

At Exploretrip, our main objective is to ensure the utmost customer satisfaction at all levels and find the most suitable way to fix their problems without any delay.

We would like to inform you that the fares advertised online are directly linked to the Airlines' Global Distribution System and are 'Real Time.' These fares are subject to change as they are based on the availability of seats. This means fares may increase or decrease. We are a travel agency and we have no control over Airlines' inventory.

We request you to reach us at escalations@exploretrip.com with the complete details and after the investigation, we shall take necessary action to restore your faith in us. Furthermore, we will assess your complaints to deduct measures we can adopt to prevent issues of this nature in subsequent times.

Please accept our sincere apology for the difficulties we have caused you.

Thank you,
Exploretrip