Scam!!!
I had an awful experience with this company. First, be aware that they claim production takes 15 days or more, so don’t expect to receive your item quickly. I attempted to cancel my order just a few hours after placing it, but it took several days for them to respond, only to tell me that the item was already in production. They don’t offer refunds, so I was left with no option but to accept a product they had in stock.
The dress I received was the wrong size, came without a label, and was of very poor quality. I had to buy another dress because the one I received didn’t fit and arrived too late. To make matters worse, they refuse to refund any of my money.
Please think twice before ordering from this company – it feels like a complete scam!
Reply from Godblessdress
Dear Irina,
Thank you for your feedback.
We’re sorry to hear about your experience and would like to clarify the situation. We always strive to respond to our clients within one business day, but during peak seasons, it may take a bit longer.
The production time (approximately 15 business days) is clearly stated on our website — in the Shipping, Delivery, and Refund Policy sections. This is standard information that’s available to all customers prior to placing an order. Unfortunately, we cannot control whether or not this information is read before purchase.
Despite the fact that your order was already in production, we offered you several options: over 100 ready-to-ship items in your size, and the possibility of canceling the order with the full amount credited to your personal balance for future use.
In the end, we processed a replacement with a model from our in-stock options, as agreed. It was shipped promptly, successfully delivered, and we didn’t receive any feedback from you after that — until this review.
The model you selected is actually one of our most popular, with over a thousand positive reviews. We sincerely hope this feedback is a result of initial frustration due to overlooking the order terms, rather than the product itself.
Sincerely,
GodBlessDress Team