MA

Matt

United Kingdom

Reviews

Review of Magic Madhouse

Review of BEDFORDSHIRE CAR SALES

Rated 1 out of 5 stars

DO NOT BUT A CAR FROM HERE

DO NOT BUT A CAR FROM HERE!

Absolute shambles….. knowingly sold me a faulty unsafe car. Initially tried to sell the vehicle with barely legal tyres and brake pads.
Returned home with the car and the first time I started it after returning faults appeared with the ABS, Traction control, electrical steering fault, headlight faults, parking brake fault, central locking faults, front tyres not balanced and car pulling to the right.

They do not answer phone calls, they take days to respond to emails. I have had to return the vehicle myself as they refused to come and collect. Now they are delaying in returning my deposit. stating their mechanic is on annual leave…. All they do is try to delay as much as possible. I have had to lodge a complaint to the financial ombudsman to try and get the issue resolved.
By far the worst car dealership I have ever dealt with. Not a nice experience, very unprofessional and unhelpful staff.
DO NOT BUY A CAR FROM HERE!

March 14, 2023
Unprompted review

Reply from BEDFORDSHIRE CAR SALES

Hi Matt,
Thanks for the review, however we will try to do better.
However, these dash lights/error codes do pop up when a new battery have just been fitted.
The mechanic you are referring to belongs to a completely different company, therefore they are on their own schedule, and is out of our control. The mechanic had also let us know that you are not a man of your word as you went against what you had both agreed to.
Rest assured there is a meticulous process that needs to be strictly followed, meaning we are not delaying anything, but instead following protocol. It does not benefit us in any way to delay the process.
Customer satisfaction is priority, and this is not the ideal situation for both parties, nevertheless this has been resolved amicably.

We wish you all the best in the near future,