One of the worst moving experiences of…
One of the worst moving experiences of my life. Avoid Northern Relocation and US Safe Moving at all costs.
I was sweet-talked by a Northern Relocation sales rep who promised me honesty, transparency, and care — none of which were delivered. The moment a third-party crew from US Safe Moving showed up, Northern Relocation washed their hands of any responsibility. And from the movers' attitude, it was clear they had no interest in treating my belongings with care. I was told multiple times, "not our problem."
I clearly labeled every box and item — fragile, heavy, this side up, do not tip, do not stack — and even wrapped large furniture with care. It didn’t matter. They rushed through the load-in, tipping pieces that should never be tipped and jamming items into tight corners of the trailer, ignoring my instructions entirely.
Seven days later, when my shipment finally arrived in Colorado, it was a different truck, a different team — and a disaster waiting to happen. The back of the truck was unstrapped and unsecured, and as soon as the doors opened, items began to fall out. My bicycle was crunched and broken — one of the first things I saw.
The new driver shook his head when I told him what had happened. He acknowledged how badly the job had been handled and admitted that cross-loading (which I was never warned about) is never a good idea. I was told my belongings would share the trailer with just one other family — turns out, it was clearly more than that. What was picked up at my house is not what arrived at my storage unit.
This entire process was careless, dishonest, and disrespectful — from both Northern Relocation and US Safe Moving. I’m writing this to warn others: do not trust these companies unless and until they drastically improve their practices and start treating people’s lives and property with the care they deserve.
