This company Clarus really ****s
This company Clarus really ****s. June 15th ShopHQvip subscription plan that refunds all shipping and 5% of purchases. ShopHQvip sent me confirmation that I had qualifying claims totalling about $250 and they would be paid out on the next cycle on June 15, 2023. I have not received. I have contacted ShopHQvip customer service at least 10 times and they keep telling me that there is a system issue that makes processing claims and payments impossible at this time. They say they're working on the issue and have no idea when it will be fixed. This answer is not really an answer. I've asked for details as to what is causing the delay in sending me the $250 they owe me. Is it mechanical, financial, workforce issues? Are they guilty of fraud? They keep advertising the service but have not issued refunds in over a month. I need a detailed reason why they're not paying me. They already confirmed I qualified for the money. They need to pay me now and stop being fraudulent.