Miss Merino Ferrer

I am extremely disappointed with QDOS’s handling of my claim. They received the settlement from the third party on 29 September 2025, yet did not pass the funds to me until 2 October 2025 — effectively withholding money without explanation. I had informed them I am facing eviction on 6 October due to financial hardship, but they made no effort to expedite or communicate.

Additionally, I asked repeatedly about the daily compensation of £0.31 per day, but they never addressed it in any of their responses. This indicates a serious lack of transparency and respect, and I feel they treated me unfairly and exploited my vulnerable situation.

No one should have to endure this stress when they’ve done nothing wrong. I strongly advise potential customers to think twice before trusting QDOS with anything.

"My vehicle was written off after a TfL bus accident. QDOS, acting for TfL, admitted liability but offered me £1,400 for a car worth closer to £2,500. I disputed this amount before signing the engineer’s report, but they treated my signature as if I had accepted the settlement in full. The process was delayed for months, leaving me under serious financial hardship. Communication was poor, and I felt misled about my rights. I am now having to escalate this to the Financial Ombudsman. Very disappointed in how this was handled."

The agents that has attended me was very unproffessional, however they have got the booking number wrong so that the booking confirmation couldn't get done as he mistaken the reservation numbers provided to the agent, they have charge me and my partner 46 pounds on top as they was saying the prices has changed due to the mistake which he was for the both of us denying to be his fault at first they was asking for 46 pounds each for the change of the booking until I complaint and mention the mistake was on their end then they said they could do the changes for half of the price charging 46 for me and my partner. Then they mistaken my name in the booking of the flight saying that I have not provided my full name when I did in several occasions denying their mistake one more time they have provided me with the end of the conversation but not with the full recording they said they will provided me the full recording within the next 24 hours which they haven't when I rang back as they did not contacted me back they said they couldn't do it and when I asked why they said they don't know they can't provide the recordings and they need to find out why. The have also said that I have to pay another 170 on top for the change of the name no accepting that is been the mistake on their end. This situation is causing me unnecessary stress. I am highly unsatisfied with their service I won't book with them again and I wouldn't recommend they agency, really disappointed.