United Kingdom
Review of The Fish Society
The delivery was delayed due to a strike at the courier company, which caused some issues since the product needed to be kept chilled. However, Lawrence, who handled my case, responded promptly and provided an excellent solution. Their customer service has always been attentive and polite, and the product quality is also very good.
Review of John Shepherd Estate Agents
Today, Jayvon came over for the semi-annual inspection.
We had scheduled the appointment in advance, and he arrived right on time. He was very polite, brought his own shoe covers, and explained everything very clearly.
Reply from John Shepherd Estate Agents
Thank you for your review, it is great to see that the team have made you feel at ease with the inspection. 😊
Review of LMCHING
I placed an order on your website more than a week ago, but I still have not received a valid tracking number, and the goods have yet to be delivered. I have sent emails regarding this issue, and the responses I received only stated that the order has already been shipped, without providing further clarification.
Reply from LMCHING
Dear Emery,
Thank you for sharing your feedback. We have carefully checked your order, and we can confirm that it was shipped promptly right after your purchase. Regarding the tracking link, there has been a slight delay on the courier’s side in updating and sending it through. We have already urged them to provide the tracking details in a timely manner moving forward, as we understand how this impacts your experience with us.
We sincerely apologize for the inconvenience and truly appreciate your understanding. We have contacted the courier again to clarify this matter, and you should now find the updated information in your email.
Best regards,
Review of zooplus.co.uk
Everytime if there’s any problem with my order, they handle quick and responsibly . Very reliable
Review of VioVet
Reply from VioVet
We appreciate your positive feedback and are so happy you were satisfied with our fast delivery and accurate product descriptions.
Review of Domestic & General - UK
At first, I contacted them because my washing machine broke down, and it had just passed the warranty period. At that time, the quote was £80 for a one-off repair, or £19.90 per month for a care plan. After joining the care plan, there is a 14-day cooling-off period during which you can cancel, but if someone comes to carry out a repair within this period, you need to pay back the one-off repair fee.
I joined the care plan on Tuesday, and on Thursday they arranged for someone to repair it. On Friday, when I called to ask about cancelling within the cooling-off period and paying back the one-off fee, I was told that the one-off repair fee had become £160. The customer service representative I spoke with could not make it clear whether this charge was for cancelling the care plan or for the one-off repair itself.
I sent a complaint email last Friday, but as of today, I still haven’t received a reply.
Reply from Domestic & General - UK
Hi Emery,
Thank you for taking the time to leave us a review. I am sorry to hear you are unhappy with the policy you have and not clear on the the cancellation fees and other information.
If you would like us to look into this for you, please reach out to us via Hello@domesticandgeneral.com and we will be more than happy to help.
Thank you,
Lauren
D&G Team
Review of Epos Now
According to my contract, I notified them two months before the contract end date that I did not wish to renew. Despite this, they continued to charge me even after the contract expired. My contract was supposed to end before September, yet I have just been charged again for October.
It is also important to note that even if you are paying monthly fees, if you are not actively using their system to process transactions, you will still be charged.
I had already returned the equipment, and they confirmed receipt. I also raised this issue multiple times, including through a complaint, but nothing has been properly resolved. Their customer service feels disorganised – different people call or email, yet when I follow up, they often cannot find my records or take a long time to check.
Overall, this has caused me unnecessary stress, wasted time, and unfair charges. Businesses should be cautious when signing a contract with Epos Now and pay close attention to how cancellations are handled.
Reply from Epos Now
Hello Emery,
Thank you for taking the time to leave a review.
We are sorry to read your comments and to learn about your experience to date.
We are keen to further investigate and aim to put things right, but we have been unable to find an account matching the Trustpilot details you have provided.
If you could please respond to our request for further information, we will ensure contact is made asap.
We look forward to hearing from you.
Many thanks,
Epos Now
Review of Lyca Mobile UK
Miss bien 38708 Is very helpful and polite.
Reply from Lyca Mobile UK
Dear Yuching,
We are glad to receive your kind words to our lycamobile customer service representative and we will ensure that, as always, we provide you with the best possible service and convey your appreciation to bien .
Kind regards,
Bhuvana
Lycamobile Team
