Alex

Sehr geehrter Kunde,

vielen Dank für Ihre 5-Sterne-Bewertung. Wir freuen uns, dass Sie zufrieden sind.

Dass wir unsere Karten regional einschränken mussten, liegt daran, dass sich die gesetzlichen Vorgaben für den Sachbezug Anfang 2022 geändert haben. Die deutschlandweite Einlösung der Karte und gleichzeitig der Erwerb von Online-Gutscheinen sind aufgrund dieser gesetzlichen Vorgaben leider nicht mehr möglich, sonst wäre die Karte für Arbeitnehmer und Arbeitgeber nicht mehr steuerfrei.

Herzliche Grüße, Ihr Edenred Team

Hello there!

We are really sorry to hear about the situation that you faced. We treat feedback with the utmost care and we will take steps to improve the area you mentioned.

Revolut Team perfectly understands how financial matters are important to our users and we treat them with a high level of care and accuracy to meet all expectations.

Metal Cashback is a feature that's only available with a Revolut Metal subscription. You can earn Metal cashback on all the physical and virtual card payments you make with eligible merchants, in any of our fiat currencies or cryptocurrency. Just select the currency you want your cashback to be paid in, and you're done! You can check your Metal Cashback balance and update your cashback currency any time in the 'Vaults' section of the app. Cashback % depends on the location (country) where the merchant is based. This might be different to the location (country) in which you made the payment. You can read more about this here:

https://help.revolut.com/help/more/earning-cashback-with-metal-plan/earning-cashback-with-metal-plan.

We also offer cashback Rewards across a huge variety of brands. You’re eligible to receive cashback through a Reward if you use the link, follow the instructions in the T&Cs and your purchase is validated. You can read more about this here:

https://help.revolut.com/help/app-features/revolut-rewards/how-do-cashback-rewards-work.

If your issue has not been resolved yet, please let us know via the in-app chat and one of our support agents will help you with this. To start a new chat, please go to the Profile section -> help -> scroll down, tap on "new chat" -> type in "live agent".

The feedback you provided and shared with us is deeply appreciated, so we can work on improving our service and make sure we give the best service available. Here at Revolut, we’re always trying to streamline our procedures and processes to improve the experience for our users.

Yours,
Revolut Team