Katalin Széni

The customer service replied super quickly to my email requesting a phone conversation to make the necessary arrangements for a handicapped transfer. The man on the line was kind and efficient. Only I did not get the reimbursement for the tickets that was promised. The website does not provide information and opportunity to purchase tickets for handicapped and the accompanying person, so you need to buy the adult ticket to be able to request the PMR service. This might be something to look into. (Having done the journey, updating my comment: indeed, the transaction for my payment was cancelled by the service provider, when attempting to make the reimbursement for the ticket, so nothing was booked for us when we arrived to the station. The lady at Gare Moutier was very professional and after understanding the situation fixed a transfer and we made a new reservation via telephone. My opinion stands, that the PMR transport option is fantastic, the personnel is amazing, the process to purchase a PMR ticket and the information published should be revisited.)

I was not notified by the delivery, it was directly taken to a pick up point, that was inconvenient. The Wolu-Press pick up point is messy, chaotic and I always fear they loose my package, like it happened before.

I had 3 packages in one shipment.
The last one ending xxxxx 53 did not arrived just the two other one ending 51 and 52.

Good website.Smooth ordering. Fast processing. Responaive cuatomer service. DPD service delivery as usual. The only thing I cannot yet judge is the quality of the product as they are in the soil and plants will reveal themselves in 2-3 months.

The parcel did not arrive yet and i