Choosing AmeriGas for propane service…
Choosing AmeriGas for propane service has been one of the worst decisions I’ve made. I signed a contract expecting a straightforward tank swap, which I clearly communicated to the sales representatives. Despite this, the technician who was supposed to deliver the tanks called to say a site survey was required, completely unnecessary given that this was a simple replacement.
When I contacted the office for an update, I was told it would be taken care of. Hours passed without any follow-up. I called again, my third time, and was told the technician would call me directly. He finally called at 3:30 PM to say he was tied up on another job and couldn’t make it. Worse, I was told I’d now need to reschedule and wait another week.
After five calls, it's clear AmeriGas has no regard for customer experience. There seems to be zero coordination between the sales team and the technicians regarding what the customer actually purchased. To add insult to injury, I’m now being told I’ll have to pay over $150 plus tax to cancel a contract, even though not a single service has been performed.
If you're located in the Ringwood area or nearby counties like Passaic, Bergen, or Essex, I strongly urge you to think twice before doing business with AmeriGas. Based on my experience, they seem more interested in collecting fees than delivering reliable service.