Lisa Malerbi

I started using the Freestyle Libre 2 about 2 months ago. 4 out of the 5 sensors I've used have not lasted the 14 days and I get an error message telling me to replace the sensor. Sometimes after only a few days, one time after a few hours. Each time, I have called the support line as suggested by my doctor, to request a replacement. Each time I've called, I have had to spend more than 15 minutes on the phone being asked a zillion questions before they will replace the sensor. A huge waste of my time. I can see if this only happened occasionally but as I said 4 out of the 5 I've used have had problems with. Oh, and they require that I return the defective sensor to them. They send me a return kit but I have to take up more of my time to package it and drop it at the post office. Maybe I just got a bad batch, but so far I'm not impressed by the product or the hoops they make you jump through to replace the defective sensor. Unfortunately, this is the only continued glucose monitoring system my health insurance covers so I'm stuck using it unless I want to come out of pocket for another brand.

BEWARE BEFORE YOU BUY - I would give zero stars if I could. I ordered a medical ID bracelet and when it arrived, the clasp was broken and would not close. I called the customer service line and asked for a replacement, and they told me I needed to send an e-mail. I then sent an e-mail through the "contact us" feature and didn't get a response. I returned the bracelet by US Mail with a note asking for a refund or a replacement. Three weeks later I had not heard anything, so I contacted them. I was told without a tracking # they could not help me. I had put the small package in the mail but had not sent it with tracking so I didn't have one to give them. I explained this and asked if someone would be able to look through the return packages they received (I mean how many returns could there possibly be to sort through?) and received a response advising someone would contact me but would need a tracking # to do anything. I again explained I did not have one, and asked them to look through their returns for my package. I received a response stating that without a tracking number they cannot locate my package and it is not their fault that I didn't send it with tracking. No offer to let me speak to a manager or supervisor. No offer to see if there was anything they could do for me. Apparently, I'm expected to eat the money I paid for the bracelet which I will and chalk this up to a lesson learned. The lesson is to always send with tracking, but also, customer service these days are sure not about serving the customer. Food for thought: If Medical Tags doing business under Forever Gifts, get so many products returned to their facility that they cannot possibly find a single package among them without a tracking number, their pile of return packages must be incredibly massive! I can only conclude that the quality and craftsmanship of their products must be extremely poor (like the bracelet I received) to warrant so many returns.