Burlington misleading customers by saying security is protecting people that are coming in the store!!!!
On 8/13/2025 at 6:04 PM. The Burlington in Grand Prairie, TX 75025. Each and every time I walk into Burlington; the security has the store roped off and on my entrance he or she says to the fact that they are trying to keep the customers safe so that is why they are letting customers in after this spill. I was telling the security guard ℹ didn’t want to hear his spill; because he wasn’t there to protect the customers! I asked to speak to the manager Shaquan !! The security wanted to say why do I need to see the manager. He was just doing his job. If he really was there to protect; I would not have a problem with it. The manager said that the security was supposed to say this to all the customers!! I told her he didn’t say that to a younger white couple. I was wondering was that age discrimination. Instead of her taking security to the side she told him in front of me and the other customers; he is supposed to say that to all the customers. That was poor management you do not correct someone in front of people ! I explained to the manager that if anything broke out in the store the security guard would not be available to help me or anyone else in the store. I told Shaquan you I both know that he would not be able to serve and protect because he is security. This statement they have security saying is misleading.
I spoke with customer service rep. Diana! 8/14/25 10:40 AM. I explained my complaint. Diana said something to the effect that a person 🧍 might not be dressed inappropriately or in other words look like a suspect!!! This is type casting criminals !!! It sounds like discriminatory treatment to me. Criminal come in all colors!! They look different ways !!! I see why they have low reviews they don’t care about customer service.