Dorothea Cuerden

My experience was great, very helpful and generous. Laura responded immediately to my original email, and to receive a "personal" response was so gratifying. I explained my problem and why I was returning my order and I was immediately reassured that I would receive a replacement order and a size chart was given to ensure that my replacement would be correct. Such a polite and efficient response.
I appreciate so much. Thank you

You are asking for my experience but I have not
yet received the knitting pattern I ordered.

Prompt and quick delivery of books. Good value and
offers ie buy 3 get one free. Last order five books
all hardback, packaged extremely well. Very satisfied with wob amazing choices and good value

My last order was incorrect six dvds were sent instead of books. I contacted wob gave order numbers and received a ref number and was informed an email would be sent in 48 hours. No email has been received despite me going through the whole process again.
I have now returned the dvds to wob by registered post with a letter. Awaiting now for response.