Sent around in circles for help with a…
Sent around in circles for help with a faulty part.
Poor customer service, and communication within the team. Chasing an issue for several months, advising the garage that had fitted the part had disposed of it already yet being sent in circles to provide more evidence of the issue. Promised same day responses, promised escalation within their team but yet again having to chase again and again for a response nearly 2 weeks after being promised same day help. Highly disappointed as never had a problem in the past. Will not be recommending to anybody again. Only pro is Sam on the team was actually helpful in the end meaning I could end this dispute and not deal with this company again.
Reply from Gravity Performance
Hi Becca.
I hope you are well.
I am very sorry to hear that you have faced a negative experience with your most recent purchase. I can assure you this wouldn't of been the case with reports such as this, they are reported to the warranty team, more information may of been requested but with what has been stated here being months this wouldn't of been the case. As with any warranty claim we do have to see what the issue is before we can advise. Without clear evidence it is hard for our team to gauge on what the issues are. All items are covered by 12 months warranty as standard and is something we are happy to use as long as we do get evidence of what is the problem, is it something that can be fixed locally is a replacement needed etc.
Again we are more than happy to help so please do reach out to ourselves at Sales@gravityperformance.co.uk.
Kind Regards.
Sam.
Gravity Performance.
