JC

Jessica Cambeiro

United States

Reviews

Review of ThredUp

Rated 1 out of 5 stars

not even close to worth it.

I used thred up a few years ago and thought was was great. Pricing seemed fair and reasonable. Just did it again and am getting $20 bucks for HUNDREDS of dollars worth of clothes that i sent in. Understandable for the rates to change but I would've have rathered donated it locally my self for what they did.

October 1, 2025
Unprompted review

Reply from ThredUp

Hello Jessica,

We’re really sorry to hear that your experience hasn’t been positive. We strive to make the selling process as easy and transparent as possible, and we appreciate your feedback. If you’d like, we can look into your specific situation and see how we can improve your experience. Just send us an email at support@thredup.com and we can review your payouts.

Thank you for sharing your thoughts with us.

Review of Shonajoy

Rated 1 out of 5 stars

Horrifying customer service

Horrifying customer service. Dress I ordered was subpar quality and fit me poorly so I returned within the 10 day window. It took nearly a month to get confirmation that they received my order and were issuing a refund. After two weeks from that I filed a claim with my bank. They asked me to drop the dispute with my bank so that they could refund. Which I did. Now two months later I am still fighting to get my money back. Shona joy is non responsive to me and to my bank. I reopened the dispute because of this. This customer service is disgusting.

UPDATE: Now 5 months later they respond to this review? Who is running this business?

January 30, 2025
Unprompted review

Reply from Shonajoy

We’re really sorry to hear about your experience — this isn’t the level of service we aim to provide.

We understand how frustrating delays in refunds and communication can be, especially after you’ve done everything right. If your refund is still pending, please reach out to us at info@shonajoy.com.au — we’d like to make this right.

Your feedback has been taken seriously, and we’re actively working to improve our processing and response times.

Thank you for your patience, and again, we’re truly sorry for the inconvenience.