I am very disappointed how my issue was…
I am very disappointed how my issue was dealt with. I received an item which was in good but visibly used shape, despite being advertised as ‘almost as new’. I failed to report this immediately because the seller seemed nice and I was thinking whether should I accept it and write a review to say that it has not been sent in a condition as advertised, or should I just move on with my life and not get into a dispute (but unhappy because I was not told the right condition) or should I try to return the item. After 8 days, before raising any issues with the seller, to avoid confrontation etc, I asked Trendsales what to do. And they told me I should report it. Before submitting a report I was prompted by the system to contact the seller. Of course the seller didn’t want the item back because they know they advertised falsely and I reported the case. But the Trendsales now told me that all reporting should be done within 2 days of picking up the package. If they told me this at the point when I first contacted them to enquire about this issue, they would have saved me a whole day of unpleasant conversations with the seller. I recognise that, because of my schedule and overthinking this matter, I failed to report it immediately, but when I contacted Trensales they should have been very clear about the 2 day rule so I would not even raise this with the seller. Now the whole situation left ‘the bad taste’. Thankfully, the item was not expensive, but I am not comfortable using this platform for buying anymore.
November 16, 2023
Unprompted review