Brought an expensive bag that started…
Brought an DLNY bag that started to wear and tear in just under two months when I contacted customer service they were willing to only refund £24 or send the bag back to them for further investigation but then I wouldn’t have received the bag back regardless the outcome ?! Absolutely disgusting customer service.
October 10, 2024
Unprompted review
Reply from fashionette
Thank you for your feedback.
After checking we were able to recognize that our responsible department has offered you either a disount in the amount of £ 24 or the possibility to send the item back to us, so that it can be checked with the manufacturer.
It was your decision to accept the discount.
Therefore, we cannot understand your negative review.
Best regards
Your fashionette Team
