Australia
Review of ACE Mobile Safety Certificates
Awesome service. Fast booking at short notice. Super quick inspection. Certificate in my inbox within 20 mins. Perfect, would 100% recommend
Reply from ACE Mobile Safety Certificates
We’re so happy to hear you’re pleased with our service! Thank you for your kind words and for taking the time to share your experience.
Review of Recovryzone
Awful experience. Company hides behind a lovely website & Facebook targeted ads offering discounts on items to lure you in.
When the product arrives the quality is terrible. My XL steamer lid failed immediately within the first few weeks. The heat of the steamer cracked the lid into many pieces causing the device to not retain steam therefore not work.
I reached out the the team & after 2-3 weeks of back & forth the lid was replaced at no cost.
The replacement lid took weeks to arrive & when it did it also failed after the 2nd use. Again, cracks and unable to use any further.
It’s now been 3-4 weeks of back & forth. Hannah the customer service person only answers emails once a week and has suggested the free lid was a one time offer. A gesture of goodwill?
Her response was for me to purchase a new lid at 50% discount.
I’m sorry, but asking me to pay for something that continues to fail is not good enough. It’s expected the product would last longer than a few uses. This is not good customer service.
Consumers have a legal right that when you buy something, it’s expected to work.
In the car industry we call your product a lemon.
Cheap, Chinese quality products that fail. Backed up by a team that work part time & give zero customer service.
After turning down the additional lid at my expense, I have requested a refund
Guess what? Surprise surprise Hannah is now not responding to my emails in over 1-2 weeks.
Don’t waste your energy or time with this business. Small claims court here we come.
And lastly, Hannah, if you have any ethics at all. You will sort this out & process the refund.
