Very stressed out customer
I would have liked to give a good review, but my order never went thru I waited a couple week for my order and found out it never went thru. That was on July 12th, then I decided to try again but every time I called to see what happened the lines were busy and had to get a call back, they called me back once and it was 5:30 my time and I missed the call, so after 2 weeks trying to get thru, I tried the website again and it said i needed to call because something went wrong. After looking at it I fixed it and ordered my meds again and it went thru, so happy then after a week no notifications or anything saying that the order was canceled, so I called on the 27th and found out my refill was expired, I had until 7/30/22 to do the refill.
Which would have worked if my first order on 7/12/22 went thru but who know what the hell happened to that order, so it's been a month and a half since I've been on my anxiety medications and it's not a pretty sight. Very upset with Genius RX
Reply from Geniusrx
Hi Jennifer! We are sorry that you did not have a good experience with our Pharmacy. At this time our patient portal does not provide updates on the status of prescriptions that are on file with our Pharmacy. We do take this away as a note and will provide your feedback to our Technology team to further improve our customer service and patient's visibility into our order processing flows. We did receive new prescriptions for you and would be happy to expedite your shipping at no cost. We would also be happy to assist transferring out these prescriptions, if that is what you choose. Please feel free to call us at 1-800-964-9654 or email us at rxhelp@geniusrx.com. Thank you for taking the time to provide your honest feedback.