In my opinion terrible service. I had booked a flight on Agoda; for our family to visit grandma. System changed our flight departure To a different airport. Agoda said it was our fault. We explained that it was not; Agoda said their system does not mistakes. I asked is it perfect? Agoda answered "yes" . All this happened in the airport at the last minute. Agoda have left us all stranded in the airport. Agoda refuses to help us. This is likely to be the last time my children will see their grandma. In my experience Agoda offer no help.
George from the technical support team was perfect, he was extremely professional, respectful, and responsive. The problem was fixed within 10 minutes. I think he deserves a pay rise. Great work thank you
Lorna Knight UK is a an important manager with the company. Lorna Knight was so amazingly professional and helpful with my life threatening medical emergency when I was on Thailand. A person you can trust. CEO of the company have been informed of some obstacles and how amazing Lorna Knight was. Thank you
August 9, 2024
Unprompted review
Reply from Chubb (European Region)
Thank you for taking the time to respond! We're really happy to hear you had a positive experience! Chubb CX Team
I went with a friend to get a coffee at Starbucks Wandsworth. It was infested with mice one ran out the door the others ran behind the counter. The staff said nothing. I cannot see any health and safety just mice droppings.
A friend of mine had reported a list of serious crimes against her person and property. She has received death threats and honour killing threats. The group also stole high value items. The police have been saying for 6 months that they will arrest the individuals and they gave not. My friend has a catalogue of evidence. I am scared that my friend might be murdered and police have made no arrests.
I have requested years ago a water meter as I am a disabled single tenant who is considered vulnerable. An appointment with my two years ago but nobody turned up so I've been paying four times the amount of money that I should have been paying. I recently times what I sent an engineer who said that I cannot have a water meter because it is a shared tank in a residential building for people with vulnerabilities and disabilities. Thames Water staff said this was terrible and that they would date me all the extra money that Thames water had taken back to when I requested a water meter. Temples I have done nothing to help me I sent them an email to weeks ago and they're still not responding. I will be contacting The Ombudsman to make a official complaint to them. No problem has been solved.Si Thames water said in their reply everything looks corrected when it is not corrected at all. Why would they do this ?
June 2, 2023
Unprompted review
Reply from Thameswater
Hi, I'm sorry there was a problem with your original appointment to look at fitting a meter.
It's good to know we've since visited the property and confirmed this isn't possible, which will allow us to move you to our alternative tariff.
It sounds as though my colleagues have already confirmed we'll be looking to backdate this tariff because of the earlier problem but, if there's any further help you need, please share your details securely through Trustpilot.
I have been enough field Health member for several years. When I go abroad for business I freeze my membership; then never has been a problem with this before. Very sadly when I went to freeze my membership last week I've been informed it cannot be frozen unless I give proof of my business my business plans to nuffield health apparently it's in terms of conditions that I must give them my business information. I found the stuff involved in this big extremely disrespectful aggressive and unprofessional. I cannot believe this is how they treat their customers.
July 11, 2023
Unprompted review
Reply from Nuffield Health
Dear Antony,
Thank you for this feedback and I am sorry to read you are dissatisfied with the management of your membership. Unfortunately, any information previously provided by the team is not the standard contract management process. A membership freeze would only normally be considered in the following circumstances, as outlined in the terms and conditions (https://www.nuffieldhealth.com/terms/fitness-and-wellbeing-terms-and-conditions): – 10.1.1 Pregnancy – 10.1.2 Serious illness – 10.1.3 Serious injury – 10.1.4 Redundancy – 10.1.5 Your office relocates more than 5 miles from your nearest Nuffield Health
Anything outside of the reasons above is at the local club managements discretion. To make sure that all requests are genuine, further proof may be required. Whilst I would like to apologise for any offence this request from the team may have caused. This would be a standard confirmation process and similar proof would be requested for the 5 reasons listed above.
I would however like to thank you for taking the time to provide this feedback. I will shortly be sending an information contact request form, via the Trustpilot website. If you would like to discuss this feedback further, with the Customer Experience Manager, please can you confirm your contact information and I’ll make arrangements for them to contact you ASAP.
I love movies and I've enjoyed my cineworld active membership for 10 years. I needed to freeze it for a few months and I felt that they made it so difficult for me to freeze. In the end I went to cancel it and I felt that they will be an extremely aggressive unhelpful and obtuse. They did not even thank me for being at all customer or help me resolve the problem. All I asked was to freeze my account for 3 months and in return I feel stressed dismissed disrespected
Luqman, was so helpful he was extremely respectful friendly informative intelligent and considerate to the internet needs. He cannot have done any better than he has done he was perfect and I would like to give him six stars out of five. I would appreciate if his manager would give him a pay rise and the bonus thank you Antony M
So I pre ordered Diablo 4 . It allowed me to play for a day then would not contact to server. First I had to wait 1 minute it said then four minutes then 12 minutes then one minute then 16 minutes. Cannot get in. I feel very disappointed as my entire point of purchasing diablo 4 was to help me when I recovered from my hospital operation which I had on the seventh of June 2023. In my opinion it is overpriced and under developed.
Made an order with Wish. It did not arrive, I contacted wish they said I should wait. I waited then when I had contacted Wish about they said that they were sorry that I had not received my purchases but I had left it too late; they say that I should have known better and that they will not going to refund me or provide me the purchase that I had paid for.
February 14, 2023
Unprompted review
Reply from Wish
Your feedback is significant to us. We are deeply sorry that you have had a bad experience with us, and we appreciate your feedback very much. Keep in mind that Wish has a refund policy that is valid up to 30 days after the delivery date to complain about any discrepancies with the order. For more information, please visit the following link: https://www.wish.com/return_policy.
I purchased a Teclast tablet 6 months ago is still under guarantee and warranty. It was good until it started to slow down about a month ago. It started becoming unresponsive when I was trying to use it. I contacted Teclast who said that I should download a new firmware; they provided a link which did not work. I then contacted them a few more times asking for help and asking for a refund explaining that is under guaranteeing and warranty they have not responded they have ignored me in my opinion. In my opinion it is a complete waste of money. My experience was extremely stressful and I got nowhere. In my opinion very bad company
Kassidy B was the engineer. He was so very friendly, respectful, professional, intelligent and responsive. He was extremely respectful towards me as a registered disabled person; he waited until he was satisfied with his installation and new internet connection. Excellent customer service. I think in my opinion as a customer/consumer he is excellent management material. I happy to recommend my associates, friends and family to him at Community fibre. Thank you Kassidy B great eork
I chooses this travel insurance as I wanted to feel securely protected. Terrible service support when I needed help. In my opinion they were just trying to avoid honouring my claim. Asked for the same information 5 times. Have got nowhere with them. They have caused me so much stress. I do not trust this company . I would suggest avoiding this company. I have received no renumeration. So after I gave this review insurance company response was please contact us at this email and we will help you so I contacted them at their email and they have done nothing
February 1, 2023
Unprompted review
Reply from Allianz Partners USA
Hi Antony,
Thank you for posting on Trustpilot and providing me with the opportunity to respond to your comment.
I am very sorry to hear about your claims experience. I'll be sure to share your feedback with management, and we'll use it as an opportunity to address improvements.
If you will please email your claim number to help.team@allianzassistance.com, we will be happy to assist you further.
In my opinion avoid Agoda. Agoda Staff in were my opinion and experience were extremely rude and unhelpful. I had the worst experience with Agoda. App kept crashing, it took money and did not give confirmation booking. I Made booking with breakfast got to hotel and they said no breakfast with room as it is not on the Agoda app. Agoda said that they will do nothing to assist because the app says no. I explained that there is a problem with the App. They kept us waiting in the hotel reception for hours until 1am. Very stressful. Agoda then offered us approx $3.00 which has to be used in the next booking with them. In my opinion if you want stress, poor customer care, booking errors then book Agoda.
I love the product. However I ordered the 50 meals for £66 about 2 weeks ago and I've not received it. Their courier service says they need specialised van to deliver this still have not received it no real communication. I don't know what happened I've paid for the product I've not received it very disappointing. Stressful
August 28, 2022
Reply from Exante Diet
Thank you for taking the time to leave your review.
We value and appreciate your comments. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.