Ema – Reviews

Reviews

Sep 27, 2022

Zero customer service, avoid!

Ordered a few weeks ago, nothing delivered yet. Emailed them a few times, radio silence, no number to call, looks like a scam. I'm worried I won't see my money anymore :( Avoid avoid avoid!!!!

September 27, 2022

Unprompted review

Reply from Pure Optical

Oct 3, 2022

Hi,

We apologise greatly for the lack of communication.

We've re-structured the business and supply chain and had huge issues which we understand, isn't your fault.

We've been around for 7 years and we'd never scam any customers or leave a customer without their money back.

We're processing customers refunds within the next 48 hours if your order hasn't left us.

Any questions please email us direct cs@pureoptical.co.uk

Thanks
Pure

Review of Gophr

Aug 22, 2022

I'm such a fan of Gophr

I'm such a fan of Gophr! Super easy to use, drivers are friendly, fast and reliable, we've never experienced any problem as a company and are actually dealing with art and fragile items. Any issue we've had was dealt with in a swift and professional manner. I'll keep using Gophr over and over again and have already recommended it to many friends and acquaintances.

August 22, 2022

Unprompted review