Downsview Duo

We ordered a cake topper for a company birthday celebration, and the experience was positive. Our order was dispatched the same day, and Royal Mail standard post delivered it within just a couple of days. The process was quick and easy, and the image quality on the cake topper exceeded our expectations. It arrived looking sharp and vibrant, making our celebration even more special. Highly recommended!

We ordered carpets and sofas from SCS. We are pleased with the quality, and the price we paid, hence the 2 stars. Unfortunately, the delivery experience for these items has been very poor, hence just 2 stars. So much so, that I could not recommend SCS to someone. The problem with today's sofa delivery was the lack of accuracy on the delivery estimate. Message received night before confirming delivery 7 to 12, with caveat that this may drift though. I was up and ready to receive delivery at 06:30. Then at 09:00 received update that delivery would be 10:05. Then nothing. No updates. Finally arrived at 14:00, 4 hours after 1 hour estimate window. I challenged the drivers, they knew nothing about the estimate and said our delivery was never going to be here much before 14:00. When I mentioned the 07:00 earliest time, they told me this was impossible because the lorry isn't even loaded at the warehouse until 07:30. Why set such an early delivery estimate?! I appreciate delivery times have some drift, but at least have the decency to update the customer. Bear in mind delivery is not free, it's £80. On its own today's delivery experience was just frustrating, but coupled with the issues we had with the carpet installation, I do regret giving SCS my custom, despite the quality of the product.