Appalling service from Harris…
Appalling service from Harris Technology
Harris Technology has provided the worst online shopping experience I have ever encountered. 17 days ago I ordered product online. The website interface for a change of address with my order was cumbersome and, in the end, did not work.
Following the order I received an "order request" email showing incorrect address details.
Correction sent by email.
Two days later, payment was deducted from my bank account. Then nothing.
Phone inquiry to customer service on day 10. They promised to call back with an update but that did not happen.
Phone call to customer service on day 11. I was informed the delivery address was now updated and delivery details would follow. Nothing received.
Further email to customer service on day 16 not answered.
Day 17 and HT customer support number rings out unanswered over several hours. One successful contact did not elicit any useful information, just another promise to call back. After multiple attempts, I finally, after dozens of call attempts, I made contact with customer service. Still no information on when delivery could be expected. Order cancelled and funds to be refunded.
What is a reasonable time to wait for order status information? I believe that time has long passed.
There is something seriously wrong with HT order fulfilment systems and customer service.
To avoid a massive waste of time, do not do business with Harris Technology.
Peter M