Helpful staff
Staff member went out of her way to help find a specific size, checking the stock room, racks etc. couldn’t have been more helpful …. And did so with a smile and ‘it’s no bother’ attitude
August 27, 2025
RO
Rechael Ozuzu
United Kingdom
Reviews
Review of Superdry
Review of Fonehouse
Quick and efficient
Quick and efficient, understanding when I changed my mind. Got cut off but called straight back. Callum provided a great service
March 10, 2025
Unprompted review
Review of BrandAlley UK
Slow service
Found shipping/returns slow. Products however were packaged well and good quality. Sizing seemed a bit off so perhaps more description would be helpful e.g smaller/larger fit
April 24, 2024
Reply from BrandAlley UK
Hi Rechael,
Thank you for your review.
We are pleased that you are happy with how your items have been packaged and their received quality.
Different sales have varying delivery dates due to certain stock lines being readily available within our warehouse and others being sourced directly from the supplier once the sale ends. And refunds should be processed within 7 days from the date the items are received at our warehouse.
If an item arrives differently to how you expect, or if you are concerned about a delivery or return, please do let our Customer Experience team know and we can assist. Please see our FAQ here for ways that our team can be contacted: https://help.brandalley.co.uk/hc/en-gb/articles/12283605089181-Need-to-get-in-touch.
Your feedback has been noted on the points raised.
Kind regards,
BrandAlley
Review of TestnGo Services
I have not received the tests and I…
I have not received the tests and I have not received a refund as requested several times. I would like to be contacted to rectify the situation asap
July 17, 2022
Reply from TestnGo Services
Good afternoon,
I would like to thank you for your feedback, we appreciate the time you have taken to leave a review.
I am very sorry to learn your experience with us was not at the level you were expecting.
We have emailed you regarding this matter.