Slow service
Found shipping/returns slow. Products however were packaged well and good quality. Sizing seemed a bit off so perhaps more description would be helpful e.g smaller/larger fit
Reply from BrandAlley UK
Hi Rechael,
Thank you for your review.
We are pleased that you are happy with how your items have been packaged and their received quality.
Different sales have varying delivery dates due to certain stock lines being readily available within our warehouse and others being sourced directly from the supplier once the sale ends. And refunds should be processed within 7 days from the date the items are received at our warehouse.
If an item arrives differently to how you expect, or if you are concerned about a delivery or return, please do let our Customer Experience team know and we can assist. Please see our FAQ here for ways that our team can be contacted: https://help.brandalley.co.uk/hc/en-gb/articles/12283605089181-Need-to-get-in-touch.
Your feedback has been noted on the points raised.
Kind regards,
BrandAlley