United Kingdom
Review of Ultimo Electronics
Purchased an Apple Watch via Wowcher labelled as in 'good' condition. Arrived with deep scratches covering the entire outer edge of the watch screen. Have emailed and keep getting sent round in circles and called with no answer. Have contacted Wowcher but they have sent me back to Ultimo. I would avoid and purchase refurbished products elsewhere.
Review of The Range
Order arrived for a second time damaged and they are refusing to collect because they’re saying they can’t see the damage in the pictures I sent. Customer service just hang up on you if you don’t agree to what they’re proposing. Spend your money elsewhere.
Reply from The Range
Good Afternoon,
I am sorry to hear about your experience with your online order. This is certainly not the service we aim to provide for our customers. I can assure you that this feedback is reviewed by our head office to see how we may improve the service that we offer and the customer experience. I can assure you that I will look into this so I can assist in starting to resolve this with you. Our customer care team will then take over if needed so we can reach a satisfactory resolution as swiftly as possible. We hope this gets resolved for you quickly and that despite this you will consider shopping with the Range in the future.
Kind Regards
Judy
Review of The Range
Absolutely shocking customer service, no managers to speak to. Hung up on by Andy Y at customer care. No compensation offered for damaged item other than the delivery fee. 2 days for collection of damaged item and another week wait for the next. No response to complaint. I would never buy anything from here again if this is what they deem “customer care”. I could go on…
