U.A.E.
Review of Waterclub.ae
Michael has been great and Meriveth was on time managing the whole transaction and making sure the installation is done on time. I have been using WaterClub for the last 05 years and I'm very happy with the taste of the water
Review of Waterclub.ae
We just got service done for the water purifier. Very respectable staff Angelo came in time ans instantly serviced it. He took care about home discipline and was wearing dust protection on shoes. And he made sure that kitchen is in the same condition as handed over to him. Im very happy with the service.
Review of AXA Health
I live in Dubai, UAE. I am father to an autism child who is 12 years old. This year my company changed the health insurance provider from Cigna Neuron to GIG Axa. We were really happy to see that AXA covers a certain cost related to speech and OT therapies. However, it has been a month now and we haven't been able to get our claim approved. The center where my child goes, we pay them monthly for a certain number of therapies. After submitting all invoices with claim form signed and stamped by autism center, the AXA team is now asking for stamps of therapists who conducted the sessions. The center told us that their therapists don't have their own stamps. The AXA's schedule of inclusions never stated that even stamps of therapists are required. We pay around AED 50k to the center annually; and what we expect to get from AXA is mere 80% of AED 14k (which is annual limit for this benefit), which has been made painful for us. When we try to call customer service, the individuals only start reading the reasons of rejection without even litsening to us. Nobody is ready to understand that therapists are not doctors who must possess their own stamps, and if the autism center is registered with AXA and has duly signed and stamped the claim form and the paid invoices, this should be sufficient to approve claim. Autism is treated differently and therapies can be standalone sessions and also within center premises as per their own schedule.
The process with Cigna Neuron was way too smooth and I will raise my voice in my company not to go with AXA next year.
Reply from AXA Health
Hello there,
I am really sorry to hear of your experience and it's s shame we've not been able to meet your needs and expectations this time. Unfortunately, as we are only AXA Health UK, we cannot take on any cases from AXA Gulf as they are a totally separate entity to us. To discuss your issue in more detail, I recommend getting in touch with your advisory team and hopefully they can take this further for you. If you need help with finding how to contact them, please visit their website: https://www.axa.ae/en/contact-us/contact-form.
Many thanks,
Alice
Review of Waterclub.ae
Great maintenance work by Mr Anthony. He explained the functionality of device with great detail and patience. Moreover he also solved the heating issue of the machine.
Reply from Waterclub.ae
Hi, thanks for recommending us!
We're honored that you chose to become a part of our family.
Thank you for changing the way you drink water!
Refer us and win Warteclub reusable bottles, shower filters, and more effective eco-friendly prices!
www.waterclub.ae
Review of Waterclub.ae
Today we had a great maintenace service from Water Club. The maintenance technician Michael did the service very well. He gave due time to service patiently and made sure that eveything is in order.
I have given five stars to him.
