STAY AWAY, DO NOT USE THIS COMPANY
We had this installed in February 2022 for less than two weeks. It needed to be recalibrated three time in 10 days. We went and had it removed and went with another company. We never signed a contract and we’re still charged for a month of service, PLUS we have been charged every two weeks since for an insurance we never signed up for. I called three times and they said the charges would be removed and reimbursed. The third time they said I had to email. I emailed in May and was charged again in June. Finally they emailed they have stopped the charges…we will see but I have yet to receive a refund. This is a horrible company with a horrible product and they take advantage of the fact that their customers are literally in the worst place in their life. DO NOT, I repeat do not use this company. They charged us without our consent or signing the contract and their product is garbage. They also know they were in the wrong and finally did something after writing this review. However would not rectify our situation until we took it to a public platform. I would be suspect of all the good reviews, no one is ‘happy’ to have to use this product, nor would they recommend it to friends and family because that would mean your friends and family had a dui. As stated this is a horrible life situation to be in and we found a better product and better service with Draeger…don’t waste your time with Intoxalock!
June 19, 2022
Unprompted review