United States
Review of RedPocket Mobile
I used RedPocket Online support to replace lost SIM card - LIANNE helped me with it. The only concern - new SIM activation took a bit longer than I expected, but I was not in hurry and all worked as expected!
Review of Vacasa
The dishwasher in rented property was entirely covered by black mold! It smelled horrible and was definitely health hazard - we had to wash dishes by hand...
So much for "Professional cleaning" Vacasa claims!
I've sent email to inform Vacasa about the issue using their application and - No response! Couple days later I've sent the email again and - No response!
So much for Vacasa customer service...
***UPDATE: I've shared requested info with Vacasa right away - 2 weeks later I did NOT hear anything from them. To summarize - Vacasa provided bad maintenance and bad (no) communication, zero effort to follow up, just small effort to look better on TrustPilot... I will just refrain to do any business with Vacasa in the future!
Reply from Vacasa
We truly regret to hear about your experience while staying with us. We sincerely apologize for any disconnect in the care you received when attempting to communicate with a member of our team. We are actively working to resolve any communication deficiencies within our service, and again do apologize for any inconvenience this caused your party. We will be reaching out via the "Find Reviewer" tool to gather more information so that we may better assist.
Review of Trustpilot
It used to be a great site, before I've decided write review here... and it is deleted for no reason by robot without mean to communicate to human.
So, my genuine review is deleted, while I see many spam reviews on Trustpilot?
I am frustrated and looking for another more reliable reviews site!
Update: got reply from Trustpilot, there is still hope, adding 1 star, will see how it goes...
Reply from Trustpilot
Hi D,
Thanks for getting in touch.
If your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to provide documentation for your review, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with out guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software
This software is usually very accurate at detecting fakes, but if your genuine review has been flagged please either reply to the email from our Content Integrity team or contact them directly here for more information https://support.trustpilot.com/hc/en-us/requests/new
The Content Integrity team will be back in touch as soon as they can regarding your review.
If you have any questions in the meantime please feel free to reach us directly on the link above.
Kind regards,
Kerry-Trustpilot
Review of Bittrex
Bittrex requested me provide screenshots of my personal wallet I've withdrawn funds to "as prove of sources for funding account"
Wait a second! I have provided COMPLETE documentation how Bittrex account was funded!
I could continue to provide further documentation related to my personal wallet that was used ONLY to withdraw funds from Bittrex and never used to deposit funds to Bittrex but I stopped there. It is red line - my personal wallet I used to withdraw funds from Bittrex is my personal business! What they will ask next - provide my private key?
Hear me - Withdraw your funds before it is too late!
