It used to be a great site...
It used to be a great site, before I've decided write review here... and it is deleted for no reason by robot without mean to communicate to human.
So, my genuine review is deleted, while I see many spam reviews on Trustpilot?
I am frustrated and looking for another more reliable reviews site!
Update: got reply from Trustpilot, there is still hope, adding 1 star, will see how it goes...
Reply from Trustpilot
Hi D,
Thanks for getting in touch.
If your review has been taken offline, it may have been flagged by our fraud detection software. Trustpilot has fraud detection software that runs 24/7 and scans every review for different parameters. If a review flags up as fake, it is taken offline and the author is contacted. If you would like to provide documentation for your review, please contact us here https://support.trustpilot.com/hc/en-us/requests/new so this can be investigated. If your review is found to be compliant with out guidelines it will be placed back online: https://support.trustpilot.com/hc/en-us/articles/115000711088-Trustpilot-s-fraud-detection-software
This software is usually very accurate at detecting fakes, but if your genuine review has been flagged please either reply to the email from our Content Integrity team or contact them directly here for more information https://support.trustpilot.com/hc/en-us/requests/new
The Content Integrity team will be back in touch as soon as they can regarding your review.
If you have any questions in the meantime please feel free to reach us directly on the link above.
Kind regards,
Kerry-Trustpilot