Raghad

UPDATE from 5* to 1*-
After I have received confirmation they had issued a refund back to my payment method on the 13th June, I have just received further correspondence from the LF team that implies no refund has been issued and that the courier states it has been delivered. They then want me to waste my own time and police time to file a police report almost a week after due to their delivery drivers incompetence leaving my parcel outside my address apparently with no instruction from me to do so. Absolute waste of time and would never use LF again. How do you go from refund issued to then it needs to be further investigated?! Plonkers.

I had a great experience with LF. I’ve been using their services since 2019 and never had any issues up until my latest delivery. I had an issue with the delivery driver and they ended up leaving my parcel outside of my flat and I never received it. Upon messaging with LF they investigated this and set up a refund for me for the items I had missing. It was a very smooth process and I couldn’t recommend it more to family and friends.

Don’t ever think about using ONTO. They are literal scamming thieves. So many points I could mention and go on about but to sum it up. Like previous reviews, they try scamming you on the final report of the cars quality. They tried charging me a ridiculous amount for a ‘dent’ in the bumper (it was imaginary) couldn’t be seen in the pictures the man had taken once he collected the car from me. After I ended my subscription, they’re meant to collect on the 30th June, had no one to pick it up so had to be collected on the 5th July. I would not be insured and also advised them that my home address is pay and display or resident only parking. They acknowledged my email and advised I would only be legally responsible for the car up until the 30th. Makes sense since I would not be insured to drive it either. They’ve since then harassed me through emails sending me tickets…. AFTER the 30th JUNE! Then claiming that I am responsible and sending me a nonrelevant piece of terms and conditions that has nothing to do with parking tickets and more to do with charging the car ready for collection. Besides this they have also tried to take payment for a PCN that I had already paid claiming they had paid it themselves. Their excuse was, the council must have messed up and sent double invoices?? Never heard of this before! They try scam hard working people and try their luck with hoping people will just pay without asking questions. Dishonest and rude employees.

Fast and effective service from these guys! Cheapest lease available after browsing for weeks. Fab car no complaints, wish the AC worked but just needs regassing. Other than that, got the car delivered earlier than expected and no other complaints. Straightforward procedure

I had the lovely Varsha do my eyebrow threading and she advised me to keep my eyebrows the same shape when I asked for a little thinner. Which thank god she did because I wouldn’t regretted it, she advised it suited my face shape greatly and did her job amazingly and kept asking if I liked it after one eyebrow and if I wanted anything different. Lovely lady becoming my full time eyebrow lady.