Onto 

Very sad. I was with them for years and paid on time and regularly upgraded and swapped and one day they brought in credit checks and basically blocked me from getting a vehicle because of a ccj. Sad to see them sink. Should have looked after your loyal customers

Sadly, the court has granted them permission to extend their administration period for another year.

Why the court granted this I have no idea, but I can only speculate that Teneo bribed the judge. Why, also, have their creditors approved this extension to their statutory 12 month administration period when they can just fire their incompetent, fraudulent staff. With the money they save from no longer having to pay the £2 an hour rate they clearly pay them, they could pay off their debts and wind up the company - ergo - no more victims being on the receiving end of fraud.

There’s a very valid reason why their financial backers elected to cease being associated with ONTO Holdings Limited (and their SPV’s) by way of providing any further funding to this clown outfit and this -contrary to their Administrators initial report - has nothing to do with the fall in market prices of second-hand EV,s, the rise in interest rates or the COL crisis the Tory government put us in.

I can definitely see this company being in the receiving end of a class action lawsuit (I don’t know what the UK equivalent terminology for that is!)

Wouldn’t surprise me if Jolly Boy (Rob Jolly) - the guy who drove the company into the ground and destroyed some employees’ livelihoods) is lawyering up as we speak.

Don’t ever think about using ONTO. They are literal scamming thieves. So many points I could mention and go on about but to sum it up. Like previous reviews, they try scamming you on the final report of the cars quality. They tried charging me a ridiculous amount for a ‘dent’ in the bumper (it was imaginary) couldn’t be seen in the pictures the man had taken once he collected the car from me. After I ended my subscription, they’re meant to collect on the 30th June, had no one to pick it up so had to be collected on the 5th July. I would not be insured and also advised them that my home address is pay and display or resident only parking. They acknowledged my email and advised I would only be legally responsible for the car up until the 30th. Makes sense since I would not be insured to drive it either. They’ve since then harassed me through emails sending me tickets…. AFTER the 30th JUNE! Then claiming that I am responsible and sending me a nonrelevant piece of terms and conditions that has nothing to do with parking tickets and more to do with charging the car ready for collection. Besides this they have also tried to take payment for a PCN that I had already paid claiming they had paid it themselves. Their excuse was, the council must have messed up and sent double invoices?? Never heard of this before! They try scam hard working people and try their luck with hoping people will just pay without asking questions. Dishonest and rude employees.

They heavily sting departing customers with unfair charges for supposed damages. Small scratches and dents that can be easily and cheaply repaired or are unnoticeable are billed at extortionate rates. The inspection report contains small grainy thumbnail photos that are impossible to analyse and draw conclusions from.
They do not share copies of the reports (you can only view them online), which is a clear breach of trust.
They do not share copies of the photos. Absolutely outrageous. Best to take your own photos to file the disputes.
They do not respond to emails. Only solution to that is to complain to BVRLA.
Their defence about the charges is that the damages are beyond the BVRLA Fair Wear & Tear guidelines. Firstly, BVRLA is funded by membership fees from car leasing/rental companies, so BVRLA's position is fundamentally biased and they cannot be a fair judge of what is fair wear and tear. It's naturally in their interest to favour their members over the end customers. Secondly this still doesn't justify the huge fees imposed. They are either using the most expensive repair shop in the country... or (as we know) they are just selling the used vehicles and are trying to recover beyond depreciation - in which case small scratches should not be priced as repairs. They aren't getting repairs done!
Upon complaining to BVRLA, BVRLA did agree with me that some of the photos did not clearly demonstrate damages so they removed 34% of the fees. That still wasn't enough. BVRLA said some of the measurements of the scratches are beyond their guidelines, so the charges are justified... but the photos don't show any visible measurements because they are thumbnail photos and are too grainy to see the rulers.

Car was returned back 3 weeks ago and they have emailed me a blurred report of small marks to the car costing over £1000! Be warned they are trying to scam customers out of more money! I would recommend anyone going through this to log their complaint with the BVRLA and ensure you have photographic evidence before you return the car back. Absolutely atrocious company!

Recently I cancelled my subscription -as they keep increasing the monthly cost-, and returned the car two weeks ago.

Just today - I got the damage report- and ONTO is claiming a sum of £445 +VAT in damages due to some scratches found in the car- I wish I could post the pictures here- because it is the most ridiculous report I have never seen, and believe me been travelling for ages, renting cars from different companies /countries and never found something like this.

All the photos in the inspection report are blurred, where no clear proof of dimensions and extent of the alleged scratches can be clearly seen.

They are charging £85 based on supposedly “door contamination” which is not defined or shown in the report.

They are charging £180 for an alleged “rear door scratch” that was not there before and appears to be quite superficial. Another further £180 for a “quarter panel scratch” –again very superficial and appears to fall into the fair W&T guidelines

They are trying to rip off the customers before the finally close down- absolute scam
—-edited to reply ONTO’s comment—
Precisely the point for my review is to highlight that the inspection report did not prove the damage was outside of the fair Wear and tear- thankfully, following my complaint they decided to drop the claim- for this reason I upgrade to 3 starts - you ‘re welcome

Fabricated damage twice with no photographic evidence and took costs without my consent!

Avoid this company as it’s in administration and the suits are squeezing as much out of clients as possible.

Initially I was impressed with this company compared to others used in the electric subscription space. However, on returning two cars (Renault and Audi) severe damage was reported after the collection driver collected from my property.

I am OCD and have all photos of every inch of the car on return and always pay for a full valet the day before collection.

They tried to claim for underside damage to my audi (which would have made it virtually impossible to drive) and wouldn’t send photos of the damage - I asked for all drivers since it left my property and the number of miles and locations it had been to - they then removed their claims.

However on the second occasion they fabricated wheel damage, rear bumper damage and wing damage but would provide any info- they eventually reversed on the body work but stole £270 for two scuffed wheels which I also disputed.

Avoid and go to EZOO!

Once a great company, now should be avoided at all costs. The customer service is completely non-existent now the company has gone into administration. In particular Mohamed Sultan “Escalations Executive” and Ryan Nolan “Credit Control” have been completely non-responsive and ignored my emails and requests for calls for the past 2 months, to the point where I was told today my car will be re-possessed and threatened to call the police to say it’s stolen. All because the teams responsible for resolving my queries can’t be bothered to do their job and instead pass it onto the next team. Do yourself a favour and don’t use this company. It’s sad to see Rob Jolly’s once great company has come to this.

Really bad company, card system went down for 1 week cost me over £100 they said they would refund. over three months later no money accept £40 of next bill.... no on.to I provided you with everything. Can’t wait to hand that car back.

Tread with caution.

They really get you when you return the car. Honestly they take complete advantage of you when you return the car. I had the car for a year and literally nothing counts as wear and tear, I have received a £1500 bill.

I also couldnt book a service. They either didn’t show or cancelled, I tried 4 times.

Please note that every time you receive a letter they charge you £15 in admin fees .

The fees just rack up.

I would have given this company zero starts if I could. They are bankrupt and are charging customers fraudulently for unsubstantiated costs, damages etc. please do not rent/lease any cars with them. They are unethical and not worthy of anyone’s patronage or to be in business!!

A litany of customer service, billing and vehicle issues made Onto pretty much exactly the opposite of what they claimed to be, for me.

A combination of the onto tracking hardware, customer service repeatedly failing to address my enquiries and notifications of vehicle issue reports, and other factors outside of our control left me and my wife locked in our rapidly warming car with no fresh air or power for 30 minutes with seemingly the only option for escape being to shatter a window.

Don’t use this company, they’re very unreasonable. I rented my car for over 2 years, I looked after the car like it was my baby. They kept putting the price’s up of the subscription, part of the subscription was that the electricity was paid for, they took that away. Now I’ve given the car back in immaculate condition apart from a couple of little scratches on the alloy wheels, they’re charging me £275 for it. No wonder they’ve gone into administration, they’re trying to suck every penny out of their loyal customers!! Stay clear of this company!!

This would be a zero rating if that was possible. I’ve just had my latest issue with Onto - car broke down 27th Feb and needed recovery. First repair date was 26th March and they left me with no car all that time. No courtesy or hire car provided. The offer was to take a different car for £100 extra per month! Obviously I declined this ridiculous offer. Many hours of calls and a formal complaint later and all I got was a refund of my monthly rental. Huge inconvenience and extra costs for my transport needs. Roll on to yesterday when the car was repaired - the garage identified the Onto tracker was draining the battery as it’s plugged incorrectly into the Renault’s diagnostics (drivers beware!). I had to spend 2 hours arguing with them to agree for the car to be released back to me as they would not authorise the garage to do so. Garage could not believe it and got involved to try and help. Threat of court action to Onto 5 minutes before the garage closed for the 4 day bank holiday finally resulted in them agreeing to give me back my car. Cannot even put a price on the stress this company has caused me. Read all the negative reviews and please do not get involved for your sanity and finances.

I advise you don’t use Onto unless you want to be overcharged when the car is returned, they charged me over £1000 for “damages” after having the car for 6 months with minimal wear and tear when returned. Onto are in administration since that has happen they try to squeeze the customer for as much money as possible. Onto even charged me for the mileage the collection driver used bringing the car back to the onto base so ridiculous I had to laugh. NEVER AGAIN I suggest wagonex as an alternative or Elmo better run subscription company’s.

Another customer here that doesnt normally write reviews but felt the need on this occasion.....

Initially with Evezy which then became ONTO. All fairly good at the beginning although not without some challenges. As the company grew so did the issues and the lack of support from ONTO.
I had a series of vehicles from them over a 4 year period spending in excess of 28k
Final straw was after multiple major price increases made it way too expensive to continue as well as the risk that the car was going to be asked to be returned at short notice. We could not do without a vehicle.

I declined to pay the new monthly payment they were requesting so at end of my monthly agreement gave them notice and they arranged for car to be collected.
Since the car being returned ive had legal letters threating CCJ for collection fees that they declined to inform me of before collection. (Never ever paid collection or delivery during the 4 years I was with them)
Despite me sending multiple emails both to ONTO and their Solicitors acting on their behalf along with physical letters to follow up complaint, i've heard nothing back. Point blank ignored.
Im just in the process of issuing a claim via the small claims court to refund my costs along with expenses.

Would suggest you steer clear of this company and if you still have a vehicle with them, then good luck when you return it!

Not one to normally write a review, even if I’ve had a bad experience as I believe that people can make mistakes and companies sometimes deserve the benefit of the doubt. But please please please stay away from Onto. They are not only the worst leasing company I have ever dealt with. They are the worst company I’ve ever dealt with full stop. I have had nothing but problems while being with this company, too many to list, if there is ever an issue management do next to nothing to help you out. They Constantly change the terms and conditions. So the deal may sound good to start with, but it changes constantly and not for the better.
So I cannot stress enough to not lease from this company. If you do, you will regret it massively.

A customer of Onto until recently and for 2 years. When there is an issue or problem, it is made worse by Onto. THEY ARE STILL IN ADMINISTRATION.
They took away customer charging cards, leaving only 1 and there was a problem with it and Onto blamed Shell recharge and Shell confirmed it was Onto that disabled the card leaving me stranded and it effected my work. Other Onto Customers are published online this has happened to them.
After the recent episode I instructed their customer services to collect the car. They didn't action that & I chased Onto. Finally the car has gone. BEWARE, 7 days later they are trying to charge for damage and there was no damage to the vehicle upon collection.
Onto also charge an undisclosed Collection Fee which they do not tell the customer prior to collection what that is!

Prior to handing my car back I was very happy with Onto and had my car for 2 and a half years. I handed my car back in immaculate condition. They charged me £366 for damage to alloys which to me is wholly unacceptable as the scuffs were very small and rust is considered fair wear and tear. I previously recommended Onto to my friends and family however now I would not recommend them as I feel they have taken that money from me unfairly.

Great for the two years I had a car. Suited me but my opinion soured when they asked for it back (due to them going into administration). They said they would let me know in a timeframe if I needed to pay an excess. They never got back to me. I then used the cash I had aside for the excess. They then eventually asked for that (way beyond their 15-day timeframe) and I couldn’t pay straightaway. They then sent an email saying if I didn’t pay, they would send to a debt collector so I did ask for breathing space (didn’t hear back) but then made efforts and paid it in full which they acknowledged. They then sent me a threatening solicitor letter. I shouldn’t hear back but because of their ineptness, I’m half expecting debt collectors come for a debt I’ve already settled