Mark H

I spent over £400 on a pair of Hanweg boots. They were very comfortable, but started to leak after 18 months. I applied Hanweg waterproofing spray and whilst this improved the situation the leaks continued. The shop I purchased them from were really helpful and returned them to Hanweg. Hanweg said they could not be repaired. And that was that. No explanation nor any offer of compensation or a discount off a replacement pair. I was left with no alternative but to purchase a new pair - from a different manufacturer.

Book delivered on schedule in great condition.

Goods arrived promptly and your staff responded quickly, with friendly emails, when I had a query.

The phone was answered promptly by a knowledgeable technician. System appears to be working now.