Joseph

I had a very specific SIP issue with my Asterisk server: inbound calls were being disconnected exactly after 5 minutes, but only during audio recording.

I opened a support ticket and Ilja from Telnyx support took the time to analyze my SIP traces and found that Asterisk wasn’t sending session refreshes during AGI record_file().

He clearly explained the root cause (session timer expiration) and suggested practical solutions — enabling SIP session timers and periodic re-INVITEs.

I really appreciate the competence and patience of the Telnyx team. You can tell they understand the technical side deeply, not just reading from a script.

Highly recommend Telnyx for developers who need a reliable and responsive SIP provider.

j'ai recu un excellent service de Benoit. Juste dommage que je n'ai pas saisi si 5 signifie un bon service ou un mauvais, et pas moyen d'entendre encore une fois le menu. j'ai donc pas eu le choix que de choisir 3.