esme

I bought a sweatshirt while visiting Paris. As soon as I got home, one sleeve just completely detached at the back. I emailed them immediately, including photos, and clearly stated I am in Canada and bought the sweatshirt in Paris. OVER TWO MONTHS LATER, they finally tell me they can’t help me (as I’m not in France and it wasn’t bought online). TWO MONTHS to tell me that? I spent $150 CAD on a sweatshirt that fell apart the first time I wore it.

Note: their response, as below, was what I finally got after over two months of emails back and forth. I told them up front when I bought it and that I wasn’t sure where. There was no delay in providing that info. Is it my fault they were understaffed? No. Or that I don’t live in France? Huh?!? I was patient and understanding the whole time - until discovering that after waiting that long, they can’t help at all.

Hubby bought a bracelet in February, and the clasp wouldn’t work. Another one was sent, same issue. Another one was sent, same issue. “This never happens,” they say. They say they put on a safety clasp. It’s a chain that is so loose, that it doesn’t keep the bracelet (#4 at this point!) Hubby says enough and asks for a refund. They say it’s been too long since purchase so they can’t offer a refund!!!! Hubby insists (of course!) and they finally agree - BUT ONLY IF HE AGREES TO NOT POST A NEGATIVE REVIEW. So if you’re wondering why you don’t see anything bad about them online, there’s the reason. Fighting for TEN months to get a functional product and finally getting a refund does not earn them a five star review for customer service, that’s for sure! AVOID AT ALL COSTS!!!

UPDATED BELOW: Ordered a bracelet and the clasp wouldn’t stay shut. It was replaced THREE times with the same issue. Then they said they would add a safety clasp. Just arrived beginning of October (initial order was for Valentines, so 9 months later…), and the clasp still doesn’t work, but there’s a chain that prevents it from opening more than an inch or so. So, basically, it still won’t stay on and is completely useless, 9 months later.

UPDATE: Now Glencara says it’s been too long so not eligible for a refund. But they will fix the problem. HELLO! That’s the exact reason why it’s too late for a refund!! So, basically, we screwed up, we can’t fix it, but now our rules say we can’t resolve the problem.