Andrew de la Mare

Hi Andrew,

Thank you for sharing your experience with us, and I’m truly sorry to hear that your very first purchase turned out this way. I completely understand how frustrating it must have been to try several times with different cards, only to have each attempt fail. That’s not the experience we want for our customers, especially on their first order.

We’ve identified that there has been a temporary technical issue affecting some payments, even when all card details were correct. Please rest assured that our technical team is already working on this to ensure it’s resolved as quickly as possible and that it doesn’t happen again.

Your feedback is incredibly valuable to us. It not only helps us improve, but it also allows us to prioritize urgent issues like this one. I want to sincerely apologize for the inconvenience and the time you’ve lost trying to complete your order.

Once the issue is fully resolved, payments should go through smoothly. In the meantime, if you’d like, we can keep you personally updated so you’ll know right away when everything is back to normal. We would love to welcome you back and give you the smooth shopping experience you should expect from us.

Thank you again for your patience and for bringing this to our attention.

Kind regards,
Team Pig&Hen

Good Morning Andrew,

Thank you for taking the time to share your review and feedback.

I am sorry you have had a negative experience with us. We would love the opportunity to put this right for you. If you can please e-mail us at trustpilot.reviews@uk.rsagroup.com including your query, policy reference and contact number and I can look into this for you.

Thanks from Lauren @ MORE THAN

Thank you for taking the time to leave us your feedback, we appreciate your comments.

We have gone ahead and contacted you privately to request your reg, so that we can take a closer look at this and assist you further. We hope to hear back from you soon.

Thanks,
The WBAC Team