AS

Ashlee

Australia

Reviews

Review of Flight Centre Online


Rated 1 out of 5 stars

Useless

I called them to add my middle names to my flight ages ago took two weeks for them to actually add it and charged me. Then I call the airline and they say middle names aren’t needed (you would think they would check that). I called them for a refund for my name change and they said will go through 2-7 business days. It has now been 13 business days and no money and no answer to my emails.
It’s great chasing them up when trying to enjoy my holiday

October 17, 2023
Unprompted review

Reply from Flight Centre Online

Dear Ashlee,

We thank you for sharing your concerns with us.

We are sorry to hear about your experience with us. Our Customer Experience team would like to look into this matter for you and provide you with feedback.

Please email us on customer@fctg.co.za

~Lauren

Review of Sundae Muse


Rated 1 out of 5 stars

It’s now been a month since I made an…

It’s now been a month since I made an order with this company and my parcel still hasn’t been shipped.
Messaged them so many times already and same thing everytime can never tell me when it will be shipped, they said in one email it would be shipped this week(and that was two weeks ago)

March 7, 2022
Unprompted review

Reply from Sundae Muse

Hi Ashlee,

Thanks for your review and we sincerely apologize for the delay in processing your order. We do understand how important your order is and we're so sorry that your experience with us fell short of expectations. We appreciate your feedback as we are always looking for ways to improve.

Thanks so much x