I AM WRITING TO YOU WITH SO.MUCH PAIN…
I AM WRITING TO YOU WITH SO.MUCH PAIN IN MY HEART, WHY DON'T YOU PEOPLE HAVE JUST ALITTLE BIT EMPATHY???? I BOOKED A HOLIDAY WITH YOU, YOU GAVE ME THE SAME HOLIDAY BUT FROM A WRONG CITY, YOU REFUSED TO CHANGE THE CITY EVENTHOUGH YOU SEE MY ADRESS, 3 YEARS DOWN THE LINE YOU SEND ME A COURT ORDER TO PAY OVER 3000 EURO????? WHERE DO I GET THIS MONEY???? WHY ARE YOU FRUSTRATING MY LIFE???? I OWE YOU NOTHING, YOU JUST DECIDED TO KORN A POOR PERSON 3000 EURO. ARE YOU EVEN HUMAN BEINGS????? NOT TO MENTION 2 DAYS AFTER YOU SENT ME FROM YOUR CO PARTNER AB IN FLUG THE SAME HOLIDAY IN THE SAME HOTEL AND I PAID.HOW CAN YOU SELL ONE HOLIDAY TO ONE PERSON TWICE AND EXPECT HER TO PAY THE TWO????
Reply from FTI Touristik
Dear Mrs Evek,
Thanks for your review. Unfortunately, we cannot assign your rating without booking-related data. We understand your disappointment. We therefore ask you to submit your review in writing, stating the booking number:
https://www.fti-group.com/de/complaint-after-the-trip
Our service team will contact you.
Best regards
Your FTI team