Zeljka Zorzin

Easy to book tickets on line and good value

It was a fun experience but it was only one casting agent present and I had to wait for a couple of hours to be seen. The agency also needs to be more upfront with the charges and provide copies of the signed documents.I have signed two documents but have not received a copy and I don't know what I have put my name to as there was a bit of a rush and other people were waiting.

Very competitive price on products and free excess cover £250 makes it attractive to customers. Partnerships with Vodafone and Amazon is a great idea.

Tracking parcel was easy and they delivered on tjme

They were right on time. They rung the bell twice to make sure parcel is received and collected

Parcel arrived on time with text , everything was syncronised

I have had an account with you for about 10 years. During that time I appreciate that there are not to many promotional emails and messages , just right so thank you.

Communication tool needs to be expanded to fulfill diversity aspect, i.e those without internet on the street are not able to check on progress of their call.

Very good service , driver called my mobile when he was at the door.

I ordered five storage boxes Order Number: W-14791433 and received an invoice for £46.40. Then I've received a notification that one box had to be cancelled because you did not have it in stock and that I will be charged £37.91. So far so good. Four boxes arrived yesterday and my account was also debited and you took £46.40, not taking into account that you canceled one item/could not fulfill the order. I phoned your Helpine/ customer services Martina(The Range) today and was told that they could not see on the system that you claimed £46.40 and all they could see is that one item was cancelled and you charged me £37.91 AND if I can send my bank statement as a proof that £46.40 was indeed debited from the account, but that scan of my banking app screen would also do. I sent the scan pdf however have not received acknowledgement or acceptance on your part that you have taken too much money from the account. This was a very stressful experience for me. I also later spoke to somebody named Zelko (The Range ) and he said that I will receive my refund if I am due one , in one week or so and I said how can you charge me for five boxes AFTER you have delivered four. I hope this can be resolved without having to challenge payments through the bank