Very bad experience
I have been to your store a few times, and I have the same experience every time. I don't feel welcomed. No one approached me to greet or say hello. I was holding a pair of boots for a good 10 minutes, and employees were walking around, totally ignoring me as if I were invisible. Very negative experience. Feels to me like only the natives are welcomed. I don't recommend this Shop.
Reply from Van Tilburg
Hello Bita,
Thank you for sharing your experience. We're sorry to hear that your visits haven't met your expectations. Our goal is for everyone to feel welcome here, regardless of background or appearance. Feedback like this is valuable and helps us improve. If you would like to provide us with more information about your visit, please give us the details so we can discuss this with our management.
If you're willing to give us another chance, we’d love to welcome you again in our store and we will give you a better experience. If there's anything specific you feel is missing or expected, please don’t hesitate to ask for help. So we can create a more positive experience for you next time!
Kinds regards,
Van Tilburg Mode & Sport (online)
