May be a scam?
My order is now 4 days late. None of the tracking numbers give any useful information. All correspondence from golden curls is generic and no help. Delivery company say the item still hasn’t arrived in the uk and their tracking system is shoddy at best. Product is advertised as being delivered within 5-7 days, we’re now day 11 and no parcel even located. I tried posting on their facebook asking for someone to help and have been blocked.
Day 19. No tracking info from golden curls, one week since a promise “the engineering team is already working hard to resolve it”. Refund requested but no comment from them.
Reply from golden-curls.com
Dear Amie,
We apologize for the delay in your order. Shipping times can vary, especially during peak seasons. If you contact our customer service team, we are happy to work with you to find a resolution and make necessary adjustments.
However, we kindly ask that you refrain from posting defamatory statements, as they can have serious consequences. We encourage you to reach out to us directly so that we can address any concerns you may have.
Additionally, we monitor our social media channels to ensure a positive environment for all customers. We reserve the right to block users who repeatedly post content that violates our guidelines.
Thank you for your understanding and cooperation.
Best regards,
Golden Curls
